F. A. Q. S.

We accept the following forms of payment:
· Visa
· American Express
· MasterCard
· Discover

At this time, we don’t have financing offers available.

Most of our pieces are produced in 10-22k gold. We also work with platinum and sterling silver.

If you already own a piece of jewellery, we can gladly provide additional service(s) such as:

• Sizing
• Engraving
• Adjusting length to either necklace or bracelet.
• Repairs

For more information please contact us.

Absolutely. We set diamonds in Cuban link chains 5mm and greater.

Once your order is shipped, you’ll receive a tracking number via email so you can keep track of its activity while it makes its way to you.

Yes, an adult signature, 21 years or older, is required for the delivery of all Nova Jewellery orders.

Due to our exceptional quality, all items are appropriately priced and are not eligible for a discount. However, we’ll occasionally send out emails with special promotions. Subscribe to our Newsletter to get early access to our promotions.

There is no financial layaway at this time. We’re happy to accept deposits to begin your project. However, a minimum amount of 30% is required to begin all custom orders. Customers are able to pay at their own pace on custom projects.

Absolutely – we ship internationally to most countries via insured international priority FedEx…we’re awaiting your order.

We take great pride in the quality and workmanship of our merchandise and want you to be completely satisfied with your purchase from novajewelleryco.com. If, however, for any reason you wish to return your purchase, we will gladly refund or exchange any unworn item(s) within (7) days of the delivery date.

Special orders, such as custom mountings or jewellery pieces that were requested but are not specifically shown on our website, are non-cancelable and non-refundable items.