Terms of Use
WHAT HAPPENS AFTER I SUBMIT MY ORDER VIA YOUR WEBSITE?
Once you submit your order, a credit card authorization hold occurs for the full amount. An authorization checks if your credit card is valid and that you have sufficient funds to complete the online transaction. The total amount of the online transaction is held and deducted from your credit card limit. Even though the funds are held and deducted from your credit limit, the funds are not automatically transferred to us until we capture the funds. Typically we try to capture funds and ship your order within a 7-day window. However, some pieces may take longer to produce and therefore may not ship for 2-3 weeks from the date of order.
HOW LONG DOES A CREDIT CARD AUTHORIZATION LAST?
The credit card authorization period can last up to 7 days in which we are able to issue a credit card capture to retrieve the funds from your account. If the credit card authorization has not been captured within the 7 days the authorization becomes void. The funds are no longer held from your account and are put back into your account. The length of time it takes for the funds to be put back depends on your credit card issuing bank but is usually 3-5 business days.
WHAT IS VERIFICATION/EXTRA VERIFICATION?
Once an order is placed, it is sent to our verification department where we monitor any transaction for possible fraud. Depending on the nature of the transaction, the order may be sent to “Extra-Verification”. In this process, you will be sent an email requesting some form of identification (License, Passport, etc.) as well as the credit card used for the purchase (Last 4 digits). In extreme cases, you may be asked to send a photo of yourself holding both items (a picture will be attached to the email as an example). This is done to ensure that the person placing the order is, in fact, the cardholder. Keep in mind that we do not save these emails in our server, but rather attach them to your customer profile so that you can avoid this process in the future should you place a future order.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We do our best to turn orders around as quickly as possible, but some items can take up to 2-3 weeks to receive. If you need something by a certain date or would like to expedite the shipping, please make sure to put that in the notes section of your order, or send us an email at service@novajewelleryco.com We will always do our best to accommodate your requests and we appreciate your understanding and patience.
STANDARD ORDER CANCELLATION POLICY*
You may request to cancel your order and we will issue you a full refund unless the production stage is complete, or your order has been shipped. In these cases, restocking fees and shipping fees will be deducted from your refund.
To request the cancelation of your order please email verify@novajewelleryco.com with the subject “Cancel my order # [order # you want to cancel]”. The order will be canceled within 24 hours upon receipt of the request.
*Custom jewellery projects are exempt from this cancellation policy. Please see your “Custom Jewellery Agreement”.
YOUR SATISFACTION IS OUR #1 PRIORITY. NOVA JEWELLERY is the most secure diamond jewellery website online today. We use secure HTTP protocol during checkout for 100% client information protection. There is no better way to secure your money than with a jewellery purchase. Historically, diamonds have gone up in value almost every single year since such rare commodities never go out of fashion. The same goes for gold, as can be seen from its rapid rise in price over the last few years. Our competitive pricing means your investment gets the most bang for the buck. We can match any sized budget for the gemstone investment you’ll make, whether it’s black diamonds or white. Black diamond jewellery is remarkably affordable while still retaining that diamond edge and shine. NOVA JEWELLERY is here to help you make the best purchase possible. We have State-of-the-art online security with great pieces at great prices. You’ll never need to visit an ‘offline’ diamond jewellery store again.
- If you are not 100% satisfied with your purchase, you can return the merchandise. A return must be made within 14 days of receiving* the item. *Receiving: is the estimated date on which the item will be delivered (this date is determined by the shipping company once the package is shipped).
- Shipping costs for the item will not be refunded.
- A restocking fee shall be applied for returned goods following the price range table provided below :
| PRICE OF GOODS | RESTOCKING FEE |
|---|---|
| $1 – $100 | $15 |
| $101 – $300 | $25 |
| $301 – $500 | $40 |
| $501 – $900 | $50 |
| $901 – $1500 | $60 |
| $1501 – $2500 | $70 |
| $2501 – $6500 | $120 |
| $6501 – $10000 | $220 |
| $10001 – $15000 | $350 |
| $15001 and Up | $450 |
| Please note that other retailers charge 15% | |
| In some cases, we can use your restocking fee as credit towards another purchase | |
- All items which have been returned will be inspected to determine any use or if any modifications were made. If the returned items have already undergone considerable use or modification (such as ring re-sizing), this disqualifies the buyer from a refund and it shall not be issued and the purchased item will be sent back to the buyer.
- Any Custom work (including resizing, custom order, any dipping of the gold, etc.) will be exempt from all return and exchange policies. This work (item) is designed for a specific individual and therefore can not be accepted under any pre-existing terms.
- For any further questions regarding the Return Policy, please contact a NOVA JEWELLERY Customer Representative by clicking the contact button above.
Returns with our merchandise are quite rare as we take great means to provide you with your merchandise in the best possible way.
In any case, we guarantee that we are going to do our best to give you the shopping experience that is all about you. - Any layaway orders canceled or returned will be in the form of store credit. (money back refunds are not applicable to layaway orders)
- Payments made towards a custom item are non-refundable.
- There are no returns or exchanges on Rolex Watches.
NOTE: Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back; $15 for anywhere in the Continental USA and $50 for any international shipments, additionally all these packages will be sent via USPS priority mail.
- Items usually ship within 2 to 5 days of purchase.
- When the item does ship but only after 12 days, it will be express delivered at no extra charge.
- If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request.
- We ship WORLD-WIDE. However, we are not responsible for any duty fees customs may charge you. Please contact verify@novajewelleryco.com if you have any questions.
- Note 1 : Your item will be professionally packaged and come in a lovely jewelry box.
- NOVA JEWELLERY offers a 1 month, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond cross down a flight of stairs and a diamond fell out, we will fix it for free. Additionally, you can purchase an extended warranty at the following rate:
| 4 months – $39.95 6 months – $54.95 |
| SHIPPING NOT INCLUDED |
- Even after your warranty expires, we will stand behind our merchandise; just give us a call and we can make any repair you may need for the minimum cost possible, regardless of how the jewelry was damaged. This warranty is a priceless value. We highly value our customers and stand by our products.
- No party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any obligations to make payments to the other party hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) control, including, but not limited to, the following force majeure events (“Force Majeure Events”): (a) acts of God; (b) a natural disaster (fires, explosions, lockdowns, blackouts, earthquakes, hurricanes, flooding, storms, explosions, infestations), epidemic, or pandemic; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order or law; (e) actions, embargoes or blockades in effect on or after the date of this Agreement; (f) action by any governmental authority; (g) national or regional emergency; (h) strikes, labor stoppages or slowdowns or other industrial disturbances; and (i) shortage of adequate power or transportation facilities. The Impacted Party shall give Notice within 15 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 15 days following the notice given by it, the other party may thereafter terminate this Agreement upon notice.